How Long Does Amazon Take to Remove Racist Reviews
If yous publish your book via a company…
If y'all publish your book via a visitor and that visitor go out of business, you cannot ever update it or your data. Amazon KDP are very unhelpful and just cut and paste generic responses. AUTHORS BEWARE.
Authors beware
Authors beware! The recent jump in negative reviews are accurate. Something very wrong is going on at Amazon and kdp.
I've sold many books on Amazon for many years without issues. Their client service has always been helpful. Not anymore.
For some unknown reason, KDP informed me that I was violating copyright rules considering I rewrote ane of MY books, with new formatting and a new comprehend. I owned ALL copyrights to this previous book and just wanted to make it better.
I showed them all the evidence needed, however they nevertheless robotically told me, without showing me any of their bear witness, that I had violated copyright rules.
I have every right to redo my volume!
When I over again showed them my copyrights, and then they inverse their story, maxim I had 2 accounts!
I did not have ii publishing accounts.
Every bit also stated in some of the negative reviews, KDP is fabricating lies to shut down author accounts, who take done zippo wrong. Why?
I don't know, but perhaps they are cutting costs considering it is expensive to keep authors who aren't bestsellers? Or more than probable, since they are now allowing big publishing houses to annunciate their books for far more than revenue for KDP, did these houses work a deal to become rid of indie authors?
I do know that since CEO Jeff Bezos left, Amazon is not the great visitor it one time was, and information technology seems its demise may come sooner than after.
So Please, if you are planning on publishing an indie book on KDP– finish! There is something seriously incorrect happening at KDP.
Look until in that location is an investigation or class-action lawsuit to bring out the truth into why KDP is suddenly making up lies to shut down author'due south accounts who have done nothing wrong, stealing their royalties, and never allowing them to publish once more.
At that place are other places to distribute books, which may be more expensive, simply at to the lowest degree I dubiety they will fabricate lies, steal your royalties, and and then close downward your business relationship!
The Hoover
I write as a hobby, when feeling artistic. I had one such concept that I decided to put as an e-book on kd , also, shouldn't that exist the best place to put it? Perhaps not, since I can't go into my account as they appear to accept bots managing the service. My mobile changed, then to update, y'all accept to log in, yous cant log in without your mobile. All previous email support addresses are no longer functioning. Nice work amazon, did you hire all the staff from publish america to come and repeat their scheme with y'all, as clearly this is not legally acceptable. I meet you don't seek reviews so you don't actually intendance about reviews, simply sooner or later y'all will be facing a lawsuit for the number of creative people you have locked out of their work, or perhaps sold their material. It looks very bad for the brand Amazon, delight clean this upwards, its creepy.
SCAM
SCAM! SCAM! SCAM!! My book was supposed to be taken down a couple of years agone, and when i searched for it i couldn't observe it and then i thought it had been. Turns out they never took it down, they were still selling it and i was getting zero royalties. I only constitute out my book was even so upwards considering someone on social media reached out to me that they'd purchased i. I reached out to KDP and for the last month take been getting the run around and pushed off. They still have non paid me royalties and i dubiety they ever will. Worst decision i always made was doing anything with them. And their fees are out of hand. I'1000 supposed to get only $8 on a $20 book … 🤦🏻♀️ … run from this scam company … run far and fast
The worst customer service possible
I have had my account with KDP for many years, from before they were reincarnated as KDP from CreateSpace, and have published with them 27 titles. Since Amazon took over, information technology'due south been a nightmare to bargain with them. My payments take started to fail a twelvemonth and a half ago, apparently "because my proper name is incorrect." I take resubmitted my banking concern details, at KDP's request, almost a dozen times, only the result hasn't been resolved. Since October 2020, I have chosen their customer service quite a few times, and have emailed them back-and-forth probably over a hundred times. The customer service system is completely incompetent — reps have been shuffling me from one person to another, all with generic replies, and no one who is actually interested in resolving the effect. At their request, I accept also called my bank multiple times to confirm they don't reject payments (and of course, they don't…) In addition, I have asked repeatedly to talk to a senior customer representative who would exist able to assist, just all of my requests accept been ignored. I have 27 titles that sell on Amazon, but absolutely no payments that come up in, or even simply an opportunity to talk to someone real to resolve it. It is truly a nightmare. I take never encountered such terrible client service. If you'd like to self-publish your books, all I can recommend is to avert KDP at all costs. There are many other online publishers. KDP may hold the largest share of the market place, but their service is truly appalling. Shame on Amazon!
HOW KDP AMAZON HURTS AUTHORS
KDP seems to be a forerunner that Amazon is heading for disaster. Reading the depression-rated reviews on Trustpilot, it is cocky-axiomatic that from management to supervisors to staff, kdp is failing authors, bigtime. The plus side of kdp is that they offer authors easy print on need and self-publishing solutions. On the flip side, however, the common glitches in their system cause them to become disorientated and impotent in problem-solving. Their supervisors and technical squad are at the forefront of this incompetency race. Mismanagement of authors' assets could ultimately hurt Amazon'south reputation. Non to forget kdp's monetary advantages when authors become ghostwriters. And when authors lose admission to their accounts, they lose everything, including precious acquirement. Is this exploitation of intellectual property belonging to ghost authors by printers and publishers non a possible violation of interest and a criminal? Why do they keep making promises but fail to continue their discussion? Are they not lying to proceeds an advantage when there is no truth in what they are saying? And how can those inefficient agents and supervisors be challenged to footstep up and improve overall performances?
That is my unfortunate KDP experience that pressed me to write this review. I recently ordered proof copies of my books for review purposes. But when the shipment arrived, all the covers were smudged with fingerprints. I contacted kdp, who requested photo proof of the damages that occurred. At present virtually ii months have passed without a response and satisfactory replacement. Tin you imagine readers and libraries receiving defective books while kdp neglect to offer adequate and timely solutions? Should supervisors not exist held responsible for poor quality production and aircraft? My experience with kdp allowed me to conclude that supervisors are the main obstacle to service excellence. Not just exercise they show zero initiative, but they as well preclude authors and clients' admission to upper-level direction. That is what happened to me concluding year when I insisted upon consultation with a manager. Instead, I was transferred from one supervisor in the United states to another in India. Nine months would laissez passer, with almost a hundred text and live chats before kdp finally admitted defeat. A indistinguishable account caused a technical glitch that could not be solved and eventually prevented time to come access to my account, books, and revenue. The simply option left was to start afresh with a brand new number and e-mail. That concludes my dissatisfaction with kdp'southward less-than-desirable performances.
But here is the thing. Every time you lot send a message some other agent responds. This means by the fourth dimension anything is sorted you might have already spoken to virtually ten or more agents. That means there is no ane agent taking responsibility to brand sure an lodge is 100 per centum correct. Thus no one is to arraign for anything when something goes incorrect. Who is the bright heed who came up with this ingenious way of crippeling KDP's excellence in service? So one agent works his butt off to practise a dandy chore and another cruise forth casually and no one competes for the loving cup of excellence in service because at that place is no reward for a squad where everyone is equal. It may just offend some agents who really don't care at all for excellence in service except for their paychecks. And every time y'all speak with an agent y'all tin can exist sure they will tell you anything and nothing because they are not motivated with a cup or advantage for a job well done. So if there are no winners all that remains are losers who will not compete for any prize loving cup. That really speaks volumes of what kind of people you talk to in kdp department. This is a direction problem shifted upon their staff to the clients. They are the sole reason why kdp is not performing with excellence. It is pitiful. Performers who honey excellence should consider other possibilities.
User has no control over own work
You, every bit a publisher, accept nothing control over your own work. I've been simply trying to get my two DRAFTS deleted, and I can't. When you upload your volume, the format is MASSACRED and your work becomes completely unreadable. This happened to me, and I can't fifty-fifty unpublish it. Non to mention when you enter your depository financial institution account info, it CAN'T Be DELETED, EVER. I regret always trying to use this website. It's been nothing but a headache.
Worst client service
Worst customer service. I forgot my username and password considering I hadn't logged in to my kdp account for years (I ever stayed signed in) and they would exercise admittedly aught to help me. They were rude, they lied, and if y'all tin can find another manner to publish your volume do it because kdp sucks big fourth dimension.
KDP, run by militants - Avoid
If i could give less than i star I would.
Later 20 years of running my website i decided to turn it into a volume.
They have airtight my business relationship as I apparently have duplicate account, I Do Not.
They accept no complaints or appeals team. All my work is lost in their system.
AVOID
Very bad customer service for authors
Very bad customer service for book authors. They don't listen or think, but send back copy-paste replies that don't employ to the situation. Lots of bugs too with their software.
Later changing my phone number I cannot…
After changing my telephone number I cannot access the money side of my business relationship. Twice I have sent a copy of my driver'due south licence to facilitate a supposed "2 stride" verification process. Very very poor customer service. I tin can't detect any other way of drawing their attention to this.
I agree with all the negative reviews
I concur with all the negative reviews. They only robbed me too. I hope they enjoy their turn a profit cause I won't be getting mine!!! Don't use KDP if you don't have to. Be cautious!
Worst Customer Support I Accept E'er Experienced
The championship summarizes how I have been treated past KDP over the last 9 months. I have never experienced—or even imagined—a company and its assembly being so utterly negligent, incompetent, and indolent in their refusal to set a situation. There are some pretty awful businesses out in that location, but KDP is the absolute worst.
I have been unable to access my KDP business relationship multiple times since March 2021, when I start published my latest book. It has happened 4 times after ordering author copies and each time they claimed to have fixed the problem. They did not.
The people from KDP told me to contact Amazon nearly the trouble.
Amazon told me to contact KDP well-nigh the problem.
Round and round and round. . . for nine months.
They both told me I have duplicate accounts, which is something I never signed upwards for, let alone know anything nearly. Even afterwards they told me they merged the accounts, the problem persisted when I would go to guild more author copies. Most recently, I am existence told that my account is terminated and that the problem is that I am trying to sign into the indistinguishable business relationship that was terminated, although I don't see how that is possible if they merged the accounts and eliminated the duplicate. I haven't changed my name. I haven't inverse my electronic mail. I have only changed passwords when instructed to do so by both Amazon and KDP, yet nix was fixed. I keep getting sent in circles. When I am told the result would be forwarded to a team that would transport me a link to reset the password and fix the trouble, no one contacted me with that information. Everything is a contradiction or a dead-stop with this company. It is similar some kind of psychological torture. I plan to contact the BBB with all the documented messages I have received and hopefully some kind of solution will be offered. Otherwise, I don't know what else to practise. I have again been attempting to access the business relationship and asking assistance with multiple phone calls and online chats since Nov. twenty, 2021, with nothing progress. I accept been on the phone for more than 3 hours this morning (Dec. 10, 2021) and was transferred vii times with zero solution, ultimately being disconnected. I don't know what else to do. In that location is nil accountability that I tin can see. All I am trying to accomplish is to gild more author copies. No one is helping. Why is that?
Horrible Customer Service
Equally a author, I have been working with KDP since October 29, 2021 to resolve an issue regarding covers to several books. I keep getting passed around to customer service representatives, and ever get the aforementioned pat reply: volition contact you when information technology is resolved.
The master alibi is they can't find out the information from various printers. Afterward 5 weeks (and counting), each representative insists about being "unable" to make up one's mind the number of books effected. The excuse is onetime, equally Amazon has to most state-of-the-art reckoner organisation to keep track of inventory for quick, efficient fulfillment for numerous sources.
This is adversely effecting my business, and forcing me to expect for other avenues of printing.
I would Non recommend Kdp Amazon
What a sordid company this is. Cocky-publishing is notoriously hard but in one case you manage it, yous can't order author copies. You should as well be wary of whatever company that makes information technology impossible to simply email them with complaints and concerns. They also make information technology incredibly difficult to change your personal info such as electronic mail addresses. Information technology's actually quicker and easier to shut an account and then kickoff a new one! Kdp Amazon proves that the bigger a company gets the less they care about their customers.
DO Not Utilize KDP!
KDP is a scam. It's not a affair of IF this will happen to you, information technology is WHEN it will happen to you. It doesn't matter how conscientious y'all are. Don't think you'll escape getting robbed from this company, even if y'all've been publishing for years. They will finish you. I was notified only 3 days ago about copyright concerns regarding a title I submitted. They blocked the title from e'er existence published, therefor information technology was never published and no i ever purchased the book. Cool. No biggie. That's what a review process is for, yeah? You would think. I contend the copyright business organisation they plagued me with, as I practice have rights to the embrace, so it makes no sense as to why they flagged it, simply not existence able to submit that cover is the least of my concerns regarding all of this. The east-mail notifying me about the blocked title didn't list a timeframe they needed me to respond in, and it didn't fifty-fifty threaten to terminate my account if I did not answer. Information technology is a holiday calendar week, and so I was unable to view or respond to the e-mail notifying me near the blocked submission right then and in that location. They gave me a measly two days after sending the blocked title notification eastward-post before sending another e-mail stating that my business relationship was terminated, not suspended, TERMINATED as a outcome. This eastward-mail stated that they would be keeping ALL of my royalties, all of which absolutely did not come from whatever sales of the blocked championship in question, that was never published. They intentionally practise this to steal rightful earnings from small authors. I sent e-mails back requesting my account be reinstated and I spent hours on the phone with customer service, that I had to link with using my husband's business relationship because they strip y'all of your right to be called by telephone afterwards termination. I fifty-fifty spoke with a supervisor, who only informed me that he does not work in the KDP review section, that they do not have telephone back up, and that all he could do was let them know I need a response, which I doubt he even did. Their KDP back up is based out of India with poorly trained staff who know nothing and are but told to target people and steal from them. Absolute useless trash. I was promised someone would e-mail me dorsum in 24 hours past several of their incompetent agents. That, of course, never happened. I have heard nothing from anyone. I tried speaking to another amanuensis over the phone, nothing just rudeness and dismissal, and again I was told to just keep waiting. Icky. KDP owes me somewhere effectually $3000 in sales. I accept worked very hard to build my account and make this income, as all of us do. Of grade, Amazon Ads still wants me to pay for the advertisements without KDP paying me my royalties. HA. I have reached out to the ad section and told them I will be disputing any further charges from them. Idc. Amazon is an atrocious company congenital from Jeff Bezos' sociopathic morals. I was really relying on my royalties. Nearly $1000 of that was supposed to be paid to me in just a few days. I take no idea if that will prove upwards in my account now. It makes no sense that I cannot notwithstanding receive the royalties I fabricated on all the titles of no concern. This is absolute robbery. Do not use KDP. You've been warned.
Worst customer service I've always known.
Getting a book out is easy enough if you take the time to read things. But DO NOT brand a mistake!
I fabricated a simple mistake that meant I couldn't be paid. All I got from them was a constant stream of emails telling me to update my banking details. Day after mean solar day later on mean solar day. I had to threaten them with legal activity before anyone decided to tell me what the problem was. Merely fifty-fifty then they messed upwards, saying but that the problem was my name and that I should send some ID. It wasn't until I had got angry with several different people that someone finally mentioned what I had washed wrong, and the side by side sentence was to tell me not to reply to any more of their emails!! Apparently they like existence rude and causing problems, but don't similar being responded to.
And then, really non the all-time customer service I've come up across! The words Unhelpful, Rude, Nasty and Incompetent, come to mind.
As for getting author copies, forget it. So far I've only managed to get ii. Every time I endeavour to order more I'm told they cannot be delivered to any of the addresses I usually employ for Amazon'southward deliveries.
Thank you to all the dauntless reviewers on…
Thank you to all the brave reviewers on KDP. I believe you! I don't believe at least 50 percent of the questionable good reviewers the bad ones no doubt making a tiny turn a profit off trashing the big dreams of creative people.
Please e-mail the name of a good/honest self publishing Ebook companies at jefflow900 at gmail
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Source: https://www.trustpilot.com/review/kdp.amazon.com
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